Sr.Executive - Client servicing

Roles and Responsibilities

Handling Major Corporates Group (Single / Multiple)

• Handling queries of HR / Employee through mails & calls and resolve them
• Solving Customer / HR / Brokers queries related to claims and other issues
• Guiding customers to apply for claims and with policy T & C
• Register claims in system
• Grievance resolution by taking follow with operation team
• Tracking up the claims file and updating to the corporate client till the claim get settled.
• Following up for the cheque dispatch and details and NEFT details with backend
• Maintaining day to day activities on the worksheet

Desired candidate Profile : Preferably TPA / Hospital / Servicing

Skills Required

TPA, Field Sales, Client Handling, Client Services