Senior Manager - Testing

The Sr Manager - Testing manages E2E delivery of Testing projects for the portfolio (1 large LoB or small CBUs). Sr Manager - Testing is responsible for customer management, Internal stakeholder management, innovations (ideas / accelertors etc.) and cost optimization. Sr Manager - Testing is also responsible for driving transformation solutions to new / existing customers, be involved in pre-sales activities and ensure process compliance.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Expand existing portfolio through transformation solutions to customers
• Optimization of cost by aligning to Org goals (Resource Utilization, Team Pyramid, Onsite / Offsite ratio etc) and reducing billing loss
• Ensure realization of existing revenue
• Build customer trust by delivering innovating solutions and meeting customerss stated and unstated business needs.
• Manage customers (Weekly / Monthly meetings, Governance)
• Ensure CSAT / PSAT as per organization standards and goal
• Ensure project delivery as per agreed timeline and quality
• Prepare and Track project plans and conduct task estimation and resource allocation.
• Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards.
• Ensure compliance of self and team to organizational policies and processes.
• Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator / tools / macros
• Implementation of Org initiative (process improvement, automation etc.)
• Participate / present in conferences and seminars
• Identify training needs of the team and ensure completion of mandatory trainings by the team
• Effectively Manage Teams maintain a healthy work environment.
• Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities / deliverables

EDUCATION QUALIFICATION

MINIMUM EXPERIENCE REQUIRED

DOMAIN / FUNCTIONAL SKILLS

Skills Required

Project Management, Test Strategy, Team Management, Test Manager, Macros, Project Delivery