Linux Support Engineer

We are seeking a skilled Linux Support Engineer to join our Managed Services team.

The role involves providing 24×7 operational support, troubleshooting, and performance optimization for Linux-based systems across on-premise and multi-cloud environments (AWS, Azure, GCP).

The ideal candidate will combine deep Linux expertise with strong customer service skills and a passion for automation and continuous improvement.

Key Responsibilities

• Provide L2 / L3 support for Linux servers in a managed services environment, ensuring high availability and optimal performance.
• Monitor system health and respond to incidents using enterprise monitoring tools (e.g., CloudWatch, Grafana, ServiceNow).
• Perform regular maintenance tasks : patching, upgrades, kernel tuning, and security hardening.
• Troubleshoot OS, network, and application issues, ensuring adherence to SLAs and ITIL processes.
• Implement and maintain configuration management and automation (Ansible, Puppet, Chef, or similar).
• Collaborate with Cloud, Network, and Security teams to support multi-cloud operations.
• Maintain detailed documentation for standard operating procedures, root cause analyses, and change requests.
• Participate in on-call rotation for 24×7 support and planned maintenance windows.
• Work closely with clients to provide proactive recommendations for capacity planning, performance tuning, and cost optimization.

Required Skills & Qualifications

Preferred / Nice To Have

What We Offer

Skills Required

Servicenow, Chef, Bash, Dns, Grafana, Itil, Dhcp, Gcp, Cloudwatch, Terraform, Linux, Ansible, Puppet, Azure, Python, Aws