Information Technology Support Engineer

Location : Mysore

Mode : Work From Office

Timings : US Night shift

Job Summary :

We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally. This role requires a proactive individual with a problem-solving mindset and a strong understanding of IT systems and support processes.

Key Responsibilities : -

• Provide Level 1 and Level 2 IT support to end-users, both onsite and remotely.
• Troubleshoot and resolve hardware, software, network, and printer issues.
• Support international users across different time zones via email, chat, voice, or remote tools.
• Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applications.
• Manage user access, email accounts, and system permissions.
• Document issues, solutions, and maintain support logs in the ticketing system.
• Coordinate with vendors and escalate issues to Level 3 / Infrastructure teams when needed.
• Provide on-site support for office IT setups, conferences, and user onboarding / offboarding.
• Provide administration of IT systems, including patch management, anti-virus management, asset management, packaging, and software updates.
• Respond to support requests via phone, email, AWSConnect, Webchat, WhatsApp or in person, ensuring timely resolution and excellent customer service.

Requirements : -

Any Desk, etc.).

Nice to Have : -

Familiarity with ticketing tools like ServiceNow, Jira, or Fresh service.

Skills Required

Servicenow, Active Directory, Dns, Windows, Jira, Office 365, Dhcp, Vpn, Macos, Teamviewer, Lan, Azure