Cloud Infrastructure Support Specialist

Role Overview :

We manage mission-critical cloud infrastructure for our customers globally. This role entails providing 24x7 managed support for these cloud environments. In this role, you will be a part of the Cloud Operations Centre (COC) Team.

Responsibilities :

Your responsibilities in this role will be centered around the following :

• 24x7 Cloud monitoring and support.
• Make sure Service SLA is met with appropriate responses & resolutions.
• Documentation and maintaining customer technical build documentations.
• Own new upgrades for existing deployments and their documentation.
• Own new remote site deployments and their documentation.
• Deliver internal training as per schedule.
• Technical Account Manager for Key Customers.
• Work with the open-source community.

Requirements :

Needless to say, this role is a combination of proven technical aptitude, experience and the ability to think spontaneously. We’ll be evaluating your candidature on the following criteria :

Bonus qualifications that will help your application :