Manager - Employee Services : Employee And Labor Relations

Job Description

Skill required : Employee Services - Employee and Labor Relations

Years of Experience : 15 to 28 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.Accenture.Com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Employee Services - More into query / case management

Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for?

• Is accountable for the results of the Service Line activities to both Accenture and Clients.
• Accountable for ongoing management of effective client service relationship within the service line.
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA s are met.
• Ensure the first-class delivery of service to clients.
• Stakeholder Management
• Change Management
• Talent Management
• Demand Management
• Leadership Development
• Succession Planning
• Journey Management
• Demonstrates excellent client care skills.
• Expert knowledge and vision for the assigned service line.
• Produces solutions to complex business problems.
• Develops new concepts and opportunities within their Service Line.
• Contributes to policy and direction setting.
• Complies with all Client and Accenture Data Security and Quality requirements.

Roles and Responsibilities :