Team Leader Billing / Accounting

Role & responsibilities

Designation : Business Support Team Supervisor Business

Unit B2C : North America

Shift : Evening Shift (US Shift- 18 : 30 03 : 30)

Location : Vikhroli

Principal Duties / Responsibilities

Process & Stakeholder Management :

Deliver / Manage KPI's and metrics in line with the prescribed targets

Prioritize and organize work according to business priorities.

Develop an in depth understanding of the technical aspects of the process.

Driving process improvements within team for improved efficiency, client experience or better risk controls

Periodic review of process risks and ensuring adequate controls are in place.

Meeting with stakeholders to discuss process related challenges and opportunities

Work with relevant stakeholders for effectively resolving escalations.

Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning :

Forecasting and planning of resource requirements

Manage resources efficiently through peaks and troughs in the business cycle.

Ensure contingency planning is in place for critical resources

People Management / Development :

Setting appropriate goals & expectations for the team and conducting regular progress reviews.

Work closely with individuals and groom them to their full potential.

Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.

Proactive identification of performance issues. Creating action plan and coaching them to improve performance.

Conduct 1-1 and team meetings in line with Operational Engagement Framework.

Managing attrition and absenteeism in the team.

Top 5 Competencies

Focusing on Clients

Working in Teams

Driving Excellence

Influencing Stakeholders

Developing Talent

Qualifications :

Any Graduate / Postgraduate

Skills :

Excellent verbal and written communication skills.

Good Interpersonal skills

Good Analytical skills

Knowledge :

Good understanding of Accounting & Insurance Principles preferable

Eligibility Criteria

Minimum 3 years experience as a Team leader managing a team of 15+ individuals

• Qualifications for Internal Candidates
• Any Graduate / Postgraduate