Solution Architect - Packet Core

Cradlepoint is seeking a Solution Architect - Packet Core to join our SR Packet Core Sub-Domain. You will be a crucial part of our Customer Network Support (CNS) team, delivering in-service support for Cradlepoint's customers across diverse network solutions, adhering to contracted agreements and established processes. As telecom networks increasingly embrace cloud-based and virtualized infrastructure, this role is critical for navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring our 4G / 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.

What You Will Do : Key Responsibilities

• Lead Fault Isolation Solution Emergency Handling : Serve as the Technical Leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
• Continuous Customer Support Handover : Ensure a continuous, adaptive handover process established within the customer's change management system, evolving it from a one-time to an ongoing activity.
• Develop Network Recovery Procedures : Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
• Support Product-Specific Requests : Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
• Collaborate with Customer Operations Teams : Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
• Manage Solution Lifecycle : Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
• Contribute to Business Growth : Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Cradlepoint's products and services.
• Customer Consultation Handling : Provide solution-level consultation to customers.
• On-site (Customer Office) Working : Be embedded within the customer Operations team.

The Skills You Bring : Required Qualifications

To be successful in the role, you must also demonstrate :

Skills Required

Cloud networking, Packet Core, Troubleshooting, Change Management, Portfolio Management, Service Delivery Management