Job Overview
We are seeking an experienced IT professional to fill a technical specialist role. The successful candidate will have a strong background in IT support, with a minimum of 3 years of experience in handling technical issues and providing excellent customer service.
About the Role
- Troubleshoot hardware and software problems, perform routine maintenance tasks, and assist users with technical inquiries.
- Qualify and open tickets for remediation of events, triage tickets to respective teams, and regularly update and follow-up on tickets in the queue.
Requirements
Bachelor's or Master's degree in Computer Engineering or Information Technology is required.ITIL V4 Foundation training or certification is a plus.Skills and Qualifications
Call taking profile with core Help Desk Skills.Basic understanding of Enterprise IT Infrastructure setup.Knowledge of Active Directory.Experience supporting multiple operating systems.O365 Administration using Office365 Admin Console.Strong writing and documentation skills.Troubleshooting email client issues like Outlook.Hardware and software troubleshooting skills.Microsoft office suite functionality and troubleshooting skills.Fluent in English and Mandarin.Working Conditions
Primary contact point for end users via phone / Chat / self-service tickets.Will be required to work effectively in a fast-paced environment and communicate ideas clearly and logically to others.Benefits and Perks
Aware of customers' stated needs and gives priority to meeting and exceeding customer expectations within stipulated time.Demonstrates a 'can-do' attitude and is willing to stretch self to achieve and exceed defined goals / targets.Excellent problem-solving / troubleshooting skills.Skills Required
End-user support, OS troubleshooting and support, Basic software troubleshooting and support.Demonstrate high-level customer relationship skills including email etiquette.Good Communication skills, follow-up skills, Willingness to work in rotational shifts.