Hiring For Operations Collections Manager & AM / DM!!!

Job description

Roles and Responsibilities

• Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders
• Managing a team of Team Managers and Team Leaders
• Flow & Recovery rates to be tracked.
• Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control / reduce inventory for the bucket / location
• Coordinating with Business and collection functions across locations
• Preparing MIS reports to provide feedback to seniors, viz. Collection, workflow
• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
• Ensuring collection strategy execution as per plan and capacity
• Maintaining Attrition level
• Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit
• Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets

Desired Candidate Profile

Interested candidates can reach  Imthiyas - 9994455363

Mathi - 9786099709

Role :   Operations Manager

Industry Type :   BPM / BPO

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Operations

Skills Required

Collection Process