Maxivision Eye Hospitals - Head - Call Center Operations
Maxivision Eye Hospitals Private LimitedChennai, India2 days ago
Job descriptionLead and manage the central call center operations for all Maxivision hospitals. Oversee daily performance of call center teams, including inbound, outbound, appointment scheduling, and patient support. Ensure high standards of patient satisfaction, timely response management, and adherence to service quality metrics. Drive operational excellence by implementing best practices, process improvements, and performance-driven KPIs. Manage call center workflows, capacity planning, and shift allocations. Work closely with hospital units, clinical teams, marketing, and patient experience teams for seamless service delivery. Monitor call volumes, SLA adherence, conversion ratios, and service compliance. Utilize technology, CRM systems, and reporting dashboards to optimize efficiency. Train, mentor, and guide call center supervisors and agents. Handle escalations, critical incidents, and patient service issues in coordination with internal stakeholders. Prepare weekly / monthly MIS reports for senior leadership. Minimum 8+ years of experience in call center / contact center operations in the hospital or healthcare sector. Mandatory experience in managing patient support / customer support for hospitals or a chain of hospitals. Proven experience in leading large teams and multi-city operations. Strong understanding of call center metrics, SLA management, and customer service operations. Excellent people management, communication, and stakeholder coordination skills. Ability to work in a process-driven, high-volume, service-oriented environment. Experience with CRM tools, call center software, and reporting Bachelor's degree or equivalent (MBA preferred but not mandatory). Healthcare industry exposure is essential.
Job Title : Head - Call Center Operations (Healthcare)
Company : Maxivision Eye Hospitals Pvt. Ltd.
Location : Chennai - Corporate Office
Experience : 8+ Years
Industry : Healthcare / Hospitals
Employment Type : Full-Time, Permanent
About the Company :
Maxivision Eye Hospitals is a leading chain of eye care hospitals known for delivering advanced ophthalmology services across India. With a strong presence and a fast-growing network, Maxivision focuses on offering high-quality patient care, clinical excellence, and seamless service delivery across all touchpoints.
Role Overview :
- We are looking for an experienced Head of Call Center Operations with a strong background in managing large-scale customer support or patient support centers within the hospital, healthcare, or multi-location hospital chain environment.
- The ideal candidate will lead the central call center operations, drive process improvements, enhance patient experience, and ensure efficient handling of appointments, enquiries, and service coordination.
Key Responsibilities :
Required Experience & Skills :
(ref : iimjobs.com)
Create a job alert for this search
Head Center • Chennai, India
Related jobs)
Job Title : Contact Centre - Chief Manager.Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliv...Show moreLast updated: 30+ days ago%20Ltd)
)
)
- Promoted
Cluster Head- Chennai
PW (PhysicsWallah)Chennai, Tamil Nadu, India Cluster Business Head -Chennai.PhysicsWallah (PW) is India's leading EdTech platform committed to making high-quality education accessible & affordable.
With a student-first mindset, powerful digita...Show moreLast updated: 3 days ago
- Promoted
- New!
Head of Operations
HOTEL POLO TOWERS GROUPChennai, IN This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.
Supervise all aspects of hote...Show moreLast updated: 12 hours ago
- Promoted
- New!
Head of Operations
OpenCV Universitychennai, tamil nadu, in OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning.
We are creating the world's best resources for learn...Show moreLast updated: 5 hours ago
- Promoted
- New!
Business Head – Global Capability Center (GCC Practice)
Propella Consulting GroupChennai, IN A fast-growing BPM organization is launching a new.Global Capability Center (GCC) practice.GCC business (revenue + profitability).
HR, legal, and technology players to make the setup happen.Drive th...Show moreLast updated: 12 hours ago
- Promoted
- New!
Head of Business Operations
On my own termsChennai, IN Purpose : Build Hyderabad as an independent P&L centre for a luxury event catering company.End-to-end business ownership : Sales, Operations, Client servicing & PNL.
Lead business, premium events and ...Show moreLast updated: 12 hours ago
- Promoted
Director / Head of Security Operations Center
Resourcetree Global ServicesChennai Description : - Key Competencies : - Strategic Vision Ability to align SOC service evolution with MSSP business objectives.T...Show moreLast updated: 25 days ago
- Promoted
Regional Head – South
Esbee Dynamed Pvt Ltd.Chennai, Tamil Nadu, India The Regional Head – South will be responsible for positioning Esbee Dynamed as the preferred partner for Surgical OT Integration and Digital Solutions (Surgical Instrument Tracking, Asset Tracking)...Show moreLast updated: 3 days ago
- Promoted
UPS Service Engineer
SREE NANDHEES TECHNOLOGIES PVT LTDAmbattur, Tamil Nadu, India Sree Nandhees Technologies Pvt Ltd (www.E EEE professionals with 1 - 3 years of experience, to join our company immediately.
Service Engineer - UPS / Inverter / Solar.Ambattur Industrial Estate, Chennai...Show moreLast updated: 16 days ago
- Promoted
Sales Head
Ayur.AIChennai, Tamil Nadu, India Minimum 4-5 years in Healthcare Industry.Ayurveda with modern science through an AI-powered app.We offer personalized health recommendations including diet, herbal products, yoga, and meditation.B2...Show moreLast updated: 6 days ago
- Promoted
Head of Product - Forgings
Mod Forge Private LimitedPonneri, Tamil Nadu, India Mod Forge Private Limited specializes in manufacturing Bright Steel Bars, Precision Machined Components, Hot & Cold Forgings, U Bolts, and Assemblies.
Renowned for high-quality products, the company...Show moreLast updated: 4 days ago
- Promoted
Head of Operations
Radical Illumination Pvt LTDChennai, Tamil Nadu, India We are looking for an Operations Head – South Region ( Chennai & Bengaluru ) who can bring structure, precision, and passion to our project execution process.
This role calls for someone who deeply ...Show moreLast updated: 3 days ago
Chief Manager- Contact Centre Operations
Saaki Argus & Averil ConsultingChennai, Tamil Nadu, IndiaQuick Apply
- Promoted
General Manager Sales Marketing
Precision Machine & Auto Components (P) LtdTiruvallur, Tamil Nadu, India Vayalur, Near Sriperumbudur, Tamil Nadu.Precision Machining | Heavy Engineering | Auto Components.Precision Machine and Auto Components (P) Ltd.
We are a leading heavy auto precision component machi...Show moreLast updated: 1 day ago
- Promoted
Center Head
UnacademyChennai, Tamil Nadu, India About the Company Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner.
What began as a humble YouTube channel has evolved into a robust e...Show moreLast updated: 15 days ago
- Promoted
Call Center Manager
I-PAC (Indian Political Action Committee)Chennai, Tamil Nadu, India I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems.
We pride ourselves on delivering strategic insi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Center Head
DataMiteschennai, tamil nadu, in EdTech / Training Centre management experience preferred).Growth-driven, transparent, and collaborative.DataMites® is one of the fastest-growing EdTech companies, with over a decade of excellence, ...Show moreLast updated: 6 hours ago
- Promoted
- New!
Head of Operations - Catering Business
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Chennai, Tamil Nadu, India Job Title : Head of Operations – Luxury Catering Business Location : Hyderabad CTC : Up to ₹30 LPA Experience Required : 10–20 Years How to Apply Interested candidates can WhatsApp their CV to : ...Show moreLast updated: 1 hour ago
- Promoted
Team Lead - Operations ( Contact Centre / BPO / Call centre)
MovateChennai, Tamil Nadu, India Hiring for Team Lead - Operations ( Contact Centre / BPO / Call centre).Interested candidates inbox your resumes to Deebathra.
Educate / Remind & Review their respective team / individuals on their KRA go...Show moreLast updated: 30+ days ago