Technical Customer Success Manager

💼 Technical Account Manager

Location : Remote (Pune, India)

Company : Reputed Ecommerce Product-Based Organization

Are you passionate about building strong customer relationships while solving complex technical challenges?

Our client, a leading eCommerce product-based company , is looking for a Technical Account Manager (TAM) to serve as the trusted technical advisor for their key enterprise customers. This is a remote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.

🚀 What You’ll Do

• Act as the primary technical point of contact for strategic customers, ensuring smooth communication with internal teams.
• Guide customers on product adoption, optimization, and troubleshooting to maximize value and performance.
• Manage and resolve critical technical issues , coordinating with engineering, support, and product teams.
• Conduct regular account reviews to assess performance, identify risks, and recommend improvements.
• Build deep product expertise to provide best-practice guidance and configuration recommendations.
• Partner with Customer Success and Sales teams to drive satisfaction, renewals, and customer growth.
• Develop technical documentation, onboarding materials , and training resources for customers.
• Monitor usage metrics to identify adoption trends and proactively address potential issues.
• Serve as the voice of the customer , sharing insights and feedback to shape future product enhancements.

🧠 What You’ll Need