Data Analyst & System Support Specialist

Job Description

You will be part of the FCSD Retail marketing Team, playing a critical role in leveraging data science to drive significant business impact within Ford Customer Service Division. As a Data Analyst & Systems Support Specialist, you will translate complex business challenges into data-driven solutions. This involves partnering closely with stakeholders to understand problems, working with diverse data sources (including within GCP), developing and deploying scalable Analytical models(Dashboards, Dashbots), and communicating actionable insights that deliver measurable results for Ford.

Responsibilities

As a Data Analyst :

• Build an in-depth understanding of the business domain and data sources, demonstrating strong business acumen.
• Extract, analyze, and transform data using SQL for insights.
• Apply statistical methods and develop analytical models to solve business problems.
• Design and implement analytical solutions, contributing to their deployment, ideally leveraging Cloud environments.
• Work closely and collaboratively with stakeholders like NA business systems( DCDS / UDB) team, Dealer operation excellence team, Whole sale team & GDIA within an agile development environment.
• For real-world impact, Integrate and operationalize Analytical models such as
• Project based insights using data,
• Dashboard building
• Ad-hoc requirements(reports or analytics)
• Frequency based report out
• Monitor the performance and impact of deployed models, iterating & automating the work as needed.
• Present findings and recommendations effectively to both technical and non-technical audiences to inform and drive business decisions.

As a Systems Support specialist :

Qualifications

Qualifications :

Technical Skills :

Functional Skills :

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Skills Required

Alteryx, Gcp, Power Bi, Advanced Excel, Qliksense, Sql