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Senior Customer Loyalty Executive (Immediate Start)
Nirvana RealtyMumbai, Maharashtra, India18 hours ago
Job description2–4 years of experience in customer engagement / loyalty / CRM / hospitality. Strong communication skills (English, Hindi, Marathi preferred). Relationship-driven with a sales mindset. Proficiency in CRM tools & Excel / Google Sheets. Event coordination or community-building experience is a plus. Be part of a trusted brand with 18+ years of legacy. Attractive fixed + performance-linked incentives on referral sales. Clear career path : Customer Loyalty Executive → Sr. Executive → Assistant Manager CRM → Loyalty & Engagement Manager. Work in a dynamic environment blending real estate, lifestyle, and hospitality. If you’re passionate about building customer relationships and converting trust into sales, this is your chance to make an impact.
Hiring : Senior Customer Loyalty Executive – Nirvana Realty
Location : Andheri West, Mumbai
About Us
Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences, and long-lasting trust.
We’re now looking for a Senior Customer Loyalty Executive to strengthen homeowner relationships, manage our My Nirvana Club loyalty program, and drive referral sales that fuel our growth.
What You’ll Do
- Build and nurture long-term relationships with Nirvana homeowners.
- Manage loyalty & engagement initiatives, ensuring seamless delivery of benefits.
- Promote referral programs, track leads, and drive conversions in partnership with Sales.
- Plan & execute customer engagement activities (festivals, site visits, lifestyle events).
- Collect feedback via NPS / surveys, analyze insights, and improve customer experience.
- Maintain referral dashboards, monitor KPIs, and report weekly to the VP CRM.
✅ What We’re Looking For
Why Join Us?
Apply Now
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Immediate Executive • Mumbai, Maharashtra, India
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