Systems Analyst & Support Specialist

Systems Analyst & Support Specialist

Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly

Do you enjoy troubleshooting technical issues, optimizing performance, and ensuring users have a smooth experience

Hudson RPO is looking for a Systems Analyst & Support Specialist to maintain and enhance our AI-driven recruitment platforms, ensuring ongoing stability, peak performance, and continuous optimization.

This role combines platform support, hands-on troubleshooting, process maintenance, and best-practice sharing while keeping teams informed on product releases, new features, and enhancements.

What You'll Do

1. Technical Troubleshooting & Performance Optimization

• Diagnose and resolve technical issues related to system configuration, integrations (ATS / HRIS), AI performance, and data discrepancies.
• Proactively monitor system health, identify potential bottlenecks, and implement solutions before they impact operations.
• Collaborate with vendor teams to address escalations, deploy fixes, and maintain uptime standards.
• Implement performance enhancements, optimization strategies, and corrective actions across the platform and its integrations.
• Conduct root cause analysis on recurring issues and document preventive measures.

2. Maintenance & System Administration

4. Technical Documentation & Knowledge Management

5. User Support & Training

6. Continuous Improvement & Monitoring

What You'll Bring

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Skills Required

Powerapps, Apis, Power Automate