CX Engagement Specialist

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer Experience (CX) platform — one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organisations to deliver exceptional experiences at every touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate / Consultant in India to help us scale our success — someone who’s equal parts consultant, problem-solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a Client Engagement Associate / Consultant. In this role, you’ll partner closely with clients across the globe to help them get the most value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

• Build strong, consultative relationships with clients to understand their business goals and challenges.
• Lead onboarding and training sessions to ensure smooth implementation and early success.
• Monitor customer usage and proactively engage clients to improve adoption and ROI.
• Develop tailored engagement plans that align with each customer’s objectives.
• Manage renewals and identify opportunities for upselling and account growth.
• Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes.
• Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.

What You’ll Bring

Why Join Us

Location : India

Employment Type : Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this

role. Applicants must be eligible to work in India in a full-time capacity.