Lead Customer Support Representative
AiSensyHaryāna, Republic Of India, IN2 hours ago
Job descriptionWork with a dynamic, fast-growing team passionate about customer success. Gain hands-on experience in building and optimizing support systems and processes. Collaborate closely with founders and leaders, sharing insights and receiving direct feedback. Be part of a mission-driven startup shaping the future of WhatsApp-led engagement. Customer Interaction : Manage customer inquiries across phone, email, live chat, and social media. Product Assistance : Provide accurate product / service information, handle complaints, process orders, and manage returns. Troubleshooting : Resolve product-related issues promptly to ensure high customer satisfaction. Customer Records : Maintain detailed, accurate records of all interactions in CRM / support tools. Product Knowledge : Develop deep expertise in AiSensy’s platform to deliver effective solutions. Performance Goals : Collaborate with the support team to achieve and exceed KPIs / SLAs. Feedback Analysis : Collect and analyze customer feedback, working with product and tech teams to improve user experience. Process Improvement : Contribute to the creation and refinement of support processes, tools, and workflows. 2–6 years of experience in customer support or a related role ( B2B SaaS experience preferred ). Strong communication skills with a customer-first mindset . Proficiency in support platforms (e.G., Zendesk, Freshdesk, LiveChat ) and CRM tools. Empathetic, solution-oriented, and passionate about delivering excellent customer experiences. Comfortable working in international shift timings (2 PM – 11 PM IST) . Be part of a supportive and innovative environment that values growth. Opportunity to lead impactful projects and shape customer experiences in a scaling startup . Directly contribute to the success of brands generating a large share of revenues via AiSensy. Grow your career in a company where customer satisfaction is the top priority .
About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
- 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
- Businesses drive 25–80% of revenues using AiSensy
- Backed by Marsshot.Vc, Bluelotus.Vc & 50+ Angel Investors
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Customer Support • Haryāna, Republic Of India, IN
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