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Senior Associate
ConfidentialChennai30+ days ago
Job descriptionResponsible for processing New Zealand payrolls and HR tasks and Meeting Targets Providing Feedback on Quality Issues Found during Audits Responsible for timely escalation of production related issues Responsible for maintaining Accuracy for the team Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third-party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business Responsible to track and manage SLAs Help TL manage escalations for the team including RCAs, tracking, data collation and analysis Following ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules 2 - 5 years experience in New Zealand Payroll PC Literacy - Word and Excel (Basic Level) Graduate from any stream / Diploma Holder PC Literacy - Word and Excel (Basic Level) Good technical knowledge of New Zealand payroll and payroll systems Track record of face to face, telephone and written contact with customers
Role Summary
- To process New Zealand payrolls and HRIS tasks / activities by meeting the obligations such as TAT & accuracy levels as specified
- To provide an effective and efficient New Zealand payroll and / or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
- To own and manage the quality and accuracy of operational tasks of the team
- To support and help facilitate 100% SLA attainment for the team through effective WFM
- Be a SPOC to the Clients (Internal / External)
- Be the Innovation champion for the process and team
Main responsibilities-Production
Main responsibilities-Compliances
Key experience
Skills Required
Payroll, Isms, Hris, Schema, Diversity and inclusion, Http, Operations
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Senior Associate • Chennai
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