Associate Consultant - IT (Desktop Engineer)

Job Responsibilities :

• Configure, test, and deploy hardware and software to users both locally and remotely.
• Diagnose and resolves problems related to the operation of PCs on the network.
• Troubleshoot and repair break / fix issues.
• Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
• Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
• Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
• Respond to user requests and service issues in a timely and professional manner.
• Provide support via phone using remote support software.
• Create, monitor, update, and close tickets using Service Now ticketing system.
• Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
• Remain current on technical and operational details concerning PC products and support.