Customer Support Executive - US & UK Shift
ConfidentialGurgaon / Gurugram, Delhi, Noida12 days ago
Job descriptionExcellent English communication (verbal & written) Strong customer handling skills & active listening Willingness to work in night shifts / rotational shifts Basic computer knowledge & typing skills Freshers & experienced candidates welcome
Job description :
Role & responsibilities :
- Handle inbound & outbound international calls (US / UK customers)
- Provide customer support with empathy, patience, and professionalism
- Ensure First Call Resolution (FCR) and high CSAT scores
- Manage escalations and resolve queries efficiently
- Maintain accurate call logs and customer records
Requirements :
Skills Required
Escalation Management, Record Keeping
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Customer Support Executive • Gurgaon / Gurugram, Delhi, Noida