Senior Operations Engineer (L2 & L3 TAC)

Job description : About the Role

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future.

We're looking for an Operations Engineer to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product.

Must haves : TAC, Network security, firewall, TCP / IP, strong networking basics, Routers, Switches, Customer handling experience

What You'll Do

• Technical Support : Provide advanced-level technical support to customers experiencing complex network issues, including but not limited to routing, switching, security technologies.
• Troubleshooting : Analyze and troubleshoot network-related problems reported by customers or detected through monitoring systems. Utilize advanced troubleshooting methodologies, diagnostic tools, and protocols to identify root causes and develop solutions.
• Customer Interaction : Serve as a primary point of contact for customers seeking technical assistance. Communicate effectively with customers to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions.
• Escalation Management : Escalate unresolved issues to higher-level support teams or engineering teams as needed.
• Collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction.
• Knowledge Sharing : Document troubleshooting steps, solutions, and best practices for internal and external knowledge bases. Share knowledge and expertise with team members through training sessions, workshops, and technical forums.
• Continuous Learning : Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support. Pursue professional development opportunities, certifications, and training to enhance technical skills and knowledge.

What You'll Need

Preferred Qualifications :

SHOULD HAVE HANDS ON EXPERIENCE IN L2 OR L3 TAC

We are looking for one of our clients in Chennai location.

Location : Chennai WFO, rotational shift