Urgent : Project Management Officer

Customer Support - Project Management Office

Job Summary :

We’re looking for a detail-oriented, organized, and proactive PMO Lead reporting into the Head of Customer Support Transformation & Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination.

As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable.

Key Responsibilities :

Project Governance & Standards

• Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations.
• Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met.
• Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs.

Portfolio & Resource Management

Reporting & Communication

ITIL & Service Management Alignment

Required Qualifications :

Preferred Qualifications :