Manager - Incident Response

About Us :

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Role and responsibilities

• Responsible for overall performance and management of the team assigned.
• Responsible for 2-3 projects, concurrently
• People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
• Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
• Set goals for team members and communicate with the team.
• Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
• Management Reporting : - Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
• Actively work on skill development, engagement, and retention of team members
• Responsible for upskilling and training the team members.
• Provide regular feedback for performance.
• Take necessary action including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
• Conduct regular 1-on-1 connections with team members.
• Perform QC / QA checks for team members.
• Liaison with other teams / departments

Desired candidate profile

Any graduate / Postgraduate with 7+ years of experience as a people manager or similar role with 6ss+ years of experience.

ISO 27001 : 2022 is the standard that we follow in this organization , Based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"