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Screening Workflows Product Operations Manager

Screening Workflows Product Operations Manager

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • Overseeing operational aspects for one or more software applications within the product.
  • Mitigating operational risks through proactive incident detection and resolution.
  • Managing and troubleshoot incidents, including investigating and resolving recurring issues.
  • Providing end-user support, communication, knowledge-base documentation, and training.
  • Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met.
  • Ensuring license compliance, apply patches, and manage roll-outs and upgrades.
  • Coordinating small teams of external application supporters, ensuring effective prioritization of operational activities.
  • Monitoring key system performance metrics and facilitate operational excellence of the product, ensuring cost-effectiveness and sustainability, including external resourcing and process automation.
  • Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products / services.
  • Ensuring regulatory compliance (e.g., GLP & GCP) standards and policies for GxP products / services, where applicable.
  • Reflecting operational activities and outcomes on product roadmaps.
  • Engaging with other product teams within and across product lines to leverage operational synergies.

    • Essential Requirements

    Education & Qualifications

    University degree in computer sciences, business or similar

    Experience

    • Proven experience in software support, IT operations, or software development within complex business environments.
    • Highly collaborative with a strong track record as a team player.
    • Excellent communication skills, including technical documentation.
    • Familiarity with Agile software development and the Software Development Life Cycle (SDLC).
    • Knowledge of Information Technology Service Management (ITSM).
    • Experience with DevOps tools.
    • Proficiency with troubleshooting in Linux-based environments.
    • Foundation in Amazon Web Services (AWS) or other cloud environments.
    • Understanding of authentication protocols.
    • 7 years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment
    • Experience in IT or informatics
    • Familiarity with drug discovery research or life sciences

      • Skills Required

      Software Support, Itsm, Incident Management, Devops Tools

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    Operation Manager • Hyderabad / Secunderabad, Telangana

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