Manager Solutions Engineering

MasterCardAU

1 day ago

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager Solutions Engineering

Overview

Mastercard’s Consumer Acquisition & Engagement division delivers innovative loyalty and engagement solutions that help Clients (Financial Institutions & Merchants) attract, retain, and grow customer relationships. As part of Mastercard Services, our Loyalty Products & Solutions, anchored by the Mastercard Reward Solution (MRS) Platform, enable personalized, data-driven experiences that drive measurable business outcomes.

This EEMEA region based role sits within the Solutions Engineering team and focuses exclusively on Mastercard’s loyalty products and solutions offerings. The ideal candidate will bring deep technical expertise, a passion for customer-centric design, and a strong understanding of the loyalty landscape to help clients unlock the full potential of the Loyalty products and solutions.

We’re looking for a strategic and hands-on loyalty expert who thrives in dynamic environments and is passionate about delivering measurable impact for clients and stakeholders. This individual brings a strong blend of technical acumen, customer-centric thinking, and business insight to design and deliver loyalty solutions that drive engagement and long-term value.

Role

As a Manager-level Solutions Engineer, you will lead technical solutioning for Mastercard’s Loyalty Products & Solutions in the EEMEA region. You will serve as the trusted technical advisor to sales, product and delivery teams, ensuring that client needs are translated into scalable, effective solutions.

Key responsibilities include :

Leading technical discovery and solution design for EEMEA based clients.
Delivering compelling product demonstrations.
Lead technical responses to RFIs / RFPs.
Collaborating with Loyalty Sales Specialists to craft tailored solutions that align with client objectives.
Documenting integration requirements and identifying potential technical roadblocks early in the sales cycle.
Coordinating with product, engineering, and delivery teams to ensure seamless handoff and implementation.
Providing market feedback to inform product strategy and roadmap.

All About You

Loyalty & Market Expertise

You are passionate about loyalty and engagement, with a proven track record of creating impactful programs that deliver measurable results.

You bring deep knowledge of rewards, marketing, and loyalty platforms, and a strong understanding of the competitive loyalty landscape.

You have experience working with financial institutions, performance-based marketers (MarTech / AdTech), and merchants.

Technical Curiosity & Solutioning Skills

You exhibit a strong sense of technical curiosity, energized by learning new technologies, exploring how they work, and applying them creatively to real-world challenges.

You stay ahead of the curve by actively tracking emerging technologies and trends, continuously seeking opportunities to drive innovation and efficiency.

You have a strong technical background with familiarity in web technologies, APIs, and development concepts, and experience collaborating with product and engineering teams.

You are a critical thinker and problem-solver, capable of designing effective product and service solutions that align with client objectives.

Leadership & Communication

You demonstrate strong leadership capabilities, balancing strategic thinking with hands-on execution and creative solutioning.

You are an excellent communicator, both written and verbal, comfortable presenting to senior leadership, product managers, technical teams, and large audiences.

You are a collaborative team player with a business-savvy and consumer marketing mindset, always looking for ways to improve processes, enhance team workflows, and help your colleagues grow and succeed.

Adaptability & Global Perspective

You thrive in fast-paced, dynamic environments and embrace ambiguity as an opportunity for innovation and growth.

You balance long-term strategic thinking with a commitment to delivering excellent day-to-day service and performance.

You have experience working across EEMEA geographic markets and understand market entry and expansion considerations.

You are willing to travel as needed to support client and team success.

Join our team and play a pivotal role in helping clients unlock the power of loyalty, engagement, and personalized customer experiences with Mastercard’s innovative solutions.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Engineering Manager • AU