Wintel and O365 Admin

Job Description :

Job Title : Wintel and O365 Admin

Shift Timings : Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)

Location : Hyderabad, Work from Office

Experience Required : 3 - 8 Years

Key Skills : MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc .

Key Responsibilities :

Respond to and resolve basic technical support tickets, emails, or calls.

Log, categorize, and escalate incidents or service requests to L3 teams if required.

Monitor system alerts and proactively notify relevant teams.

Assist with software installations, basic network troubleshooting, and system access issues

Provide support for password resets, email issues, and end-user device setups

Document problems and their resolutions in the ticketing system.

Maintain hardware and software inventories.

Ensure proper communication and follow-up with users until issue resolution

Support onboarding / offboarding tasks (account creation, laptop setup, etc.).

Strong experience in Microsoft 365 Administration :

Managing users, licenses, and distribution groups

Working with Exchange Online, Teams, OneDrive, and SharePoint

Troubleshooting MFA, compliance, and conditional access issues

Assist with basic networking tasks including IP configuration, DNS / DHCP troubleshooting, and Wi-Fi connectivity issues.

Required Skills and Qualifications :

Basic understanding of computer systems, mobile devices, Printers and Scanners.

Familiarity with Windows, macOS, Office 365, and common enterprise tools.

Good written and verbal communication skills.

Strong problem-solving and time-management skills.

Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

Additional Skills :

Remote desktop support tools (e.g., AnyDesk, TeamViewer,ScreenConnect, LogMeIn)

Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA)

VPN configuration and troubleshooting.

Basic scripting (PowerShell or Bash).

Experience with antivirus & endpoint security tools.

Understanding of SLAs basics.