Wintel and o365 admin

Job Description :

Job Title : Wintel and O365 Admin

Shift Timings : Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)

Location : Hyderabad, Work from Office

Experience Required : 3 - 8 Years

Key Skills : MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.

Key Responsibilities :

Respond to and resolve basic technical support tickets, emails, or calls.

Log, categorize, and escalate incidents or service requests to L3 teams if required.

Monitor system alerts and proactively notify relevant teams.

Assist with software installations, basic network troubleshooting, and system access issues

Provide support for password resets, email issues, and end-user device setups

Document problems and their resolutions in the ticketing system.

Maintain hardware and software inventories.

Ensure proper communication and follow-up with users until issue resolution

Support onboarding / offboarding tasks (