Lead Incident Management and Root Cause Analyst

ANSR is hiring for one of its clients :

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Technology function. As part of a global fashion retailer, our technology underpins all aspects of our products and commerce processes. This is your opportunity to join a dynamic team, helping to ensure that out Incident, Problem and Change management processes are working to enhance our Service Quality.

THE GIG :

As a Major Incident & Problem Co-ordinator in our Enterprise Technology team, you will :

• Act as a key point of contact for stakeholders for IT services and service delivery
• Develop and maintain strong relationships with business units.
• Monitor & report on service performance, to identify any areas for improvement
• You will work with the Service Delivery Managers / Major Incident & Problem Co-Cordinator's in other regions to provide incident management as required
• You will be required to contribute to root cause analysis as required
• Provide regular updates to stakeholders on the status of incidents, and service performance
• Support with service review meetings with your key stakeholders.
• Participate in IT projects where required.

THE STUFF THAT SETS YOU APART :

Must-Have Experience :

Desirable skills / Experience :

Technical Skills :

Soft Skills :

WHAT’S IN IT FOR YOU?

Are you ready to fill your boots? Apply now.

At DM your technical capability will go hand in hand with the below :

you’ll share best practice across the team / business and encourage ideas sharing as well as collaborative problem solving

You’ll lead the way and role model on all things DE&I & wellbeing.

As a Major Incident & Problem Co-ordinator in our Enterprise Technology team, you will :