Panel Helpdesk Associate

Provide exceptional customer service to Sago respondents through inbound / outbound voice process, aiming to drive respondent satisfaction and retention.

Requirements

KEY JOB RESPONSIBILITIES :

• Manage high volumes of inbound / outbound calls and providing high quality support to respondents while documenting all reach outs
• Intake, triage, investigate, and respond to inquiries directed to Sago's respondent help desk, maintaining our company's reputation for high-quality service
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
• Administer and prioritize respondent's tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls
• Learn and stay up-to-date on Sago's technologies and procedures-tech savvy
• Maintaining customer satisfaction ratings outlined in company policy, meeting / exceeding set productivity, quality and discipline targets within stipulated timelines

Qualifications

Education :

Skill set required :

Benefits

Skills Required

Written Communication, Microsoft Office, Customer Service