Ops Manager

Job Description :

Operational Manager Job Description

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas :

Platform Management – Working with DevOps to ensure Semarchy is a robust and scalable solution. Release Management for Semarchy platforms and Semarchy applications. Support of BAU Semarchy Applications. Management of BAU Semarchy Resources. User Management.

Responsibilities

• Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
• Work with DevOps to ensure best practice for platform management
• Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
• Ensure a robust backup strategy for Semarchy applications and databases.
• Have a reliable release management process for Semarchy applications meeting JSOX requirements.
• Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
• For BAU Semarchy applications, manage incoming change requests and incidents.
• Ensure communication with BAU stakeholders is proactive.
• Ensure communications wit MDM Domain Leads is proactive.
• Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
• User management process for adding, removing, and amending privileges.
• Ensure user management process is compliant with JSOX requirements.
• Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
• Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
• Contribute to the development of dentsu's reusable assets, frameworks and best practices.
• Mentor team members

Qualifications

Location :

DGS India - Mumbai - Thane Ashar IT Park

Brand : Dentsu

Time Type : Full time

Contract Type : Permanent#DGS

Skills Required

Devops, Cloud Services, Power Bi, User Acceptance Testing, Master Data Management, Sql