Principal Software Engineer (Cloud)

A Hyperscaler cloud architect designs builds and manages large-scale AI Native  cloud solutions on hyperscale platforms like Amazon Web Services (AWS) Microsoft Azure and Google Cloud Platform (GCP). They leverage the vast elastic and globally distributed infrastructure of these providers to develop scalable resilient and AI Native applications and services often focusing on cutting-edge technologies like GenAI Conventional AI and machine learning.

What you get to do in this role :

• Develop with Java JavaScript Python and other web technologies in order to build scalable reliable and resilient applications and services that is secure compliant fast and observable.
• Participating in architectural discussions and decision-making processes to ensure alignment with business goals and best practices.
• Documenting architectural designs configurations and implementation guidelines for reference and knowledge sharing.
• Build AI-native systems : Use AI-assisted development tools (e.g. Cursor GitHub Copilot Windsurf) to architect code and scale systems at the core of ServiceNows cloud.
• Design for agents : Develop distributed systems and APIs that are legible to both human and AI agents enabling autonomous monitoring remediation and scaling.
• Familiarity with the ServiceNow platform (Platform ITOM CMDB Discovery) is a plus
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Curiosity and a growth mindset with interest in applying AI to engineering workflows
• Experience in prompt engineering and GenAl is a plus or nice to have.
• Research and implement new open-source and commercial tools technologies and methodologies.
• Communicate technical decisions (architecture and design) to business and engineering
• Providing mentorship and guidance to junior team members on cloud architecture principles best practices and technologies.

Qualifications :

To be successful in this role you have :

Demonstrated skills in majority of the below areas is essential for this role at the level of an Architect :

Hyperscaler Cloud Architects should be familiar with different cloud deployment models (public private hybrid) and service models (IaaS PaaS SaaS) to determine the most suitable architecture in alignment with the organizations direction

They should be able to apply architectural principles such as scalability reliability availability performance security and cost-effectiveness to develop robust cloud solutions. This also calls for familiarity with design patterns specific to cloud computing such as microservices architecture serverless computing event-driven architecture and distributed systems design.

Cloud architects should be well-versed in cloud security best practices. These include data encryption secure access management the least privilege principle network segmentation and identity federation. They should know industry-specific compliance requirements such as GDPR HIPAA PCI DSS SOC 2 and ISO 27001 and know how to implement controls to comply with them.

Containerization and orchestration have become integral parts of cloud-native application development and deployment. Cloud architects should have expertise in container technologies like Docker and container orchestration platforms like Kubernetes.

Automation is vital in managing cloud environments and deploying infrastructure at scale. Cloud architects should be proficient in scripting languages like Python Bash or PowerShell to automate routine tasks deploy infrastructure and manage cloud resources programmatically.

Leadership skills are essential for cloud architects to lead and inspire cross-functional teams and drive successful cloud initiatives. They should be able to mentor and guide team members foster collaboration and promote a culture of innovation and continuous improvement.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work : No

Employment Type : Full-time

Key Skills

Continuous Integration,Docker,Jenkins,Python,System Design,Agile,C / C++,Go,Systems Engineering,Software Development,Java,Distributed Systems

Experience : years

Vacancy : 1