Lead / Senior UX Designer

About The Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business Join us!

About The Role

You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product.

You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers.

Responsibilities

• Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform.
• Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A / B test.
• Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals.
• Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products.
• Work closely with developers to address design implementation challenges.
• Identify design problems and devise elegant solutions with a user-centered design approach.
• Rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Take smart risks and champion new ideas that lead to intuitive user experiences.
• Act as a UX mentor and guide to our current and future UX designers.
• Document findings, improvements and processes, as needed.

Requirements

Additional Awesomeness

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Skills Required

User Testing, Trello, Css, Microsoft Office, Jira, Jquery, Ux Design, Html, Invision, Figma, Illustrator, Sketch, Interaction Design, Zeplin, Javascript, Photoshop, MIRO