Role & Responsibilities :
Client Acquisition & Relationship Management
- Acquire high-value CASA (Current Account Savings Account) relationships from within the group and external sources
- Increase Customer to Group (CTG) and Product to Group (PTG) ratios by identifying opportunities across client portfolios
- Build and manage strong relationships with key current account-led clients ensuring consistent engagement and satisfaction
Revenue Generation & Product Cross-Sell
Drive CA value growth and generate fee income from Trade Forex, Retail Banking, and Business Banking relationshipsCross-sell wealth management products including Mutual Funds (MF), Life Insurance (LI), General Insurance (GI), Credit Cards (CC), Lockers, and Y-SECDeepen relationships and upsell additional banking products to meet goal sheet targets across CASA, BB, CMS, LI, MF, Locker, NTB acquisition, and moreCustomer Experience & Servicing
Deliver superlative client servicing standards and ensure a differentiated experience aligned with the bank's value propositionEnsure minimum YFB threshold is maintained and business customer retention is achievedProvide timely feedback to internal teams to improve product offerings and service deliveryProduct Expertise & Solutioning
Demonstrate a thorough understanding of transactional and commercial banking productsOffer tailored solutions such as Trade Forex, CMS, POS, Payment Gateway Solutions, Doorstep Banking, Working Capital Loans, OPDT, and Family SAPosition relevant banking benefits to match the client's business requirements and financial needsLead Generation & Business Development
Generate a robust pipeline of New to Bank (NTB) prospects through client referrals and profilingUnderstand clients' nature of business and financial models to identify opportunities and mitigate risksCollaborate effectively in a cross-functional environment to meet shared business goalsSkills Required
Relationship Management, Trade Forex