Information Technology Infrastructure Specialist

IT Infra Technical Delivery SME (hands-on; not a PM / Manager)

15+ YOE in hands-on Technical Delivery

5 Days WFO - M.G. Road, Bangalore

2 PM to 11 PM IST

Key Responsibilities

Lead and manage end-to-end delivery of IT infrastructure and operations projects across End User Computing, Network, Windows, Linux, and VMware environments.

Act as the primary point of contact for clients, ensuring seamless communication, expectation management, and service excellence.

Drive delivery governance, tracking project milestones, risks, dependencies, and ensuring adherence to SLAs and KPIs.

Collaborate with cross-functional teams (Engineering, NOC / SOC, Service Desk, Security, Cloud, etc.) for successful delivery outcomes.

Implement ITIL best practices for Incident, Problem, Change, and Service Request management.

Oversee infrastructure upgrades, patching, migrations, and capacity planning to ensure high availability and scalability.

Ensure compliance with security policies, audit requirements, and regulatory standards.

Provide technical direction, mentorship, and leadership to delivery teams.

Manage vendor relationships and third-party service providers for hardware, software, and network services.

Drive continuous improvement, automation, and optimization initiatives across IT operations.

Technical Requirements :

Deep experience in Windows Server (AD, DNS, DHCP, Group Policy, Patch Management).

Strong background in Active Directory migrations, identity management, and hybrid integrations with Azure AD.

Expertise in device lifecycle management, desktop virtualization, application packaging / distribution, MDM (Intune, Workspace ONE).

Proven experience in VMware vSphere, vCenter, ESXi, and Horizon View deployments.

Expertise in virtualization, high availability, disaster recovery (SRM), and capacity optimization.

Expertise in Red Hat, CentOS, Ubuntu, or SUSE environments.

Strong skills in system administration, automation (Ansible, Bash / Shell scripting), and performance tuning.

Hands-on knowledge of LAN / WAN, VPNs, Firewalls, Load Balancers, and SD-WAN technologies.

Experience with Cisco, Juniper, or equivalent enterprise-grade network solutions.

Strong understanding of network security, monitoring, and troubleshooting.

Strong experience in IT support models, user experience improvement, and EUC security.

Strong knowledge and practical implementation of ITIL V3 / V4 processes.

Experience in Service Transition, Service Operations, Problem / Change / Incident Management, and Continual Service Improvement.