System / Desktop Engineer

Role Summary :

The System / Desktop Engineer will be responsible for maintaining and supporting the organization’s end-user computing environment. The role involves providing technical support to users, ensuring minimal disruption to IT operations, managing system installations, troubleshooting issues, and maintaining proper documentation. The candidate should be technically sound, customer-focused, and capable of handling IT operations independently in a fast-paced environment.

Key Responsibilities :

• Ensure smooth day-to-day IT operations and minimal system downtime.
• Provide technical support to users for desktops, laptops, and peripheral devices.
• Install, configure, and maintain operating systems and client applications.
• Troubleshoot and resolve hardware and software issues promptly.
• Perform operating system installations, firmware and driver updates, and software patch management.
• Document all support activities, system changes, and maintenance records.
• Manage user accounts and permissions as per IT policies.
• Troubleshoot client-side network issues and assist with connectivity problems.
• Participate in Business Continuity Plan (BCP) and Disaster Recovery (DR) activities.
• Support and maintain CCTV systems and related hardware.
• Ensure compliance with information and IT security policies .
• Work with ticketing tools to log, track, and close support requests.
• Conduct user training or IT awareness sessions when required.

Technical Skills Required :

Soft / General Skills :