Desktop Engineer

Essential Functions of the Job :

• Enable the business through technology
• Develop and deliver desktop systems and solutions
• Effectively and efficiently support projects during their engineering and transition phases
• Lead small project teams and subject matter teams as required
• Maintain adherence to architectural standards / principles, global product-specific guidelines, usability design standards, and security.
• Provide support and documentation to assist in sustaining the project during the transition to production.
• Provide feedback regarding Desktop Engineering methodologies, standards and leading practices.
• Identifies potential points of contention for missed activities and notify leadership of situation and remediation plan.
• Produce accurate, brief and clearly written documents and presentations tailored to audience needs and expectations.
• Minimizes technical exposure and risk on projects
• Understand strategic goals / objectives and translate that into actionable plans.
• Partners and works with the business and external vendors to ascertain and plan any proposed modifications necessary when introducing a new service or application.
• Design and operate Windows Update for Business / Autopatch rings
• Deliver secure configurations using Windows 11 Security Baselines
• Build observability with Nexthink and Intune / Power BI reporting to measure deployment success, and application deployment health.
• Lead L4 escalations for platform, driver, and firmware issues with OEMs; conduct root cause analysis and implement preventative changes.
• Author release notes, implementation plans, and support KBs for Operations; ensure handover quality and readiness of Service Desk / field teams.
• Partner across Security, Network, Collaboration, and Procurement to land compliant solutions that balance risk, cost, and user experience.

Analytical / Decision Making Responsibilities :