Hiring freshers for customer service voice- Kolkata

Job Description

Hiring freshers for Customer Support Representative at Kolkata, Salary upto 2.5lpa

Only Kolkata candidates can apply.

Responsibilities :

• Handling incoming calls and responding to customer emails
• Resolving customer complaints and issues
• Assisting customers with product information and placing orders
• Identifying and escalating issues to supervisors
• Providing exceptional customer service and support

Requirements

Shift : US Shift (evening & night shift)

Week Off : 2 days rotational week off. 5 Days working

6months Experience in international Voice Process can also apply. (More than 6months are not required)

Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Requirements

Qualification : Undergraduate & Graduate Candidate should have - Good Communication skills. Take calls Over Phone which involves working in different time zones. Take calls from Global clients and initiate the right responses to them, positively and professionally. Flexible to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Good technical knowledge.