Microsoft Dynamics 365 Functional Consultant

Job Title : Microsoft Dynamics 365 CRM - Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))

Location : Bengaluru

Language Requirement : Excellent English communication skills (spoken and written)

Role Overview :

We are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service to join a high-impact digital transformation project for a global enterprise client in the specialty chemicals domain.

The consultant will play a key role in gathering requirements, designing solutions, and configuring the D365 platform to meet business needs, with a focus on Customer Service, and potential involvement in Sales and Customer Insights modules.

Key Responsibilities :

• Lead functional workshops and requirement-gathering sessions with business stakeholders.
• Analyze business processes and translate them into functional specifications and solution designs.
• Prepare detailed documentation including Functional Requirement Documents (FRDs) and Fit-

Gap analyses.

Configure and customize D365 Customer Service including :

Required Skills & Experience :

is a plus.

Preferred Qualifications :

Service Functional Consultant).

(ref : hirist.tech)