Guest Services Associate

Job Title :

Guest Service Associate (GSA)

Department :

Food & Beverage Service

Location :

Mumbai (Various Outlets – China Bistro, Glocal Junction, and other Foodlink brands)

Company :

Foodlink F&B Holdings India Ltd.

Job Summary :

The Guest Service Associate is responsible for providing excellent customer service to guests in the restaurant, ensuring their dining experience is memorable, comfortable, and up to the company’s standards. The GSA plays a key role in maintaining the restaurant’s service quality, cleanliness, and guest satisfaction.

Key Responsibilities :

Greet guests warmly and assist them with seating arrangements.

Present menus, take accurate food and beverage orders, and ensure timely service.

Maintain complete knowledge of menu items, ingredients, and daily specials.

Ensure tables are properly set up and the dining area is clean and organized.

Serve food and beverages in a courteous and professional manner.

Check with guests to ensure satisfaction with each course and overall service.

Handle guest complaints and feedback politely, escalating to supervisors when necessary.

Coordinate with kitchen and bar staff to ensure smooth service flow.

Assist in clearing tables, resetting for the next guests, and maintaining hygiene standards.

Follow all company policies, SOPs, and hygiene / safety procedures.

Qualifications and Experience :

Minimum 1–2 years of experience in a similar role in a restaurant or hotel.

Diploma or certification in Hotel Management or F&B Service preferred.

Good communication and interpersonal skills.

Positive attitude, grooming standards, and guest-focused approach.

Ability to work in a fast-paced environment and flexible with shift timings.

Key Skills :

️ Guest Handling & Service

Communication & Interpersonal Skills

Order Taking & Coordination

✨ Attention to Detail

Teamwork & Multitasking