Client Servicing Executive

About Us : Hamper Lounge is a Mumbai-based luxury gifting studio crafting bespoke hampers, floral arrangements, and balloon bouquets that go beyond the ordinary. Every creation blends emotion, design, and thoughtfulness celebrating life’s special moments with elegance and intent.

Working Model : Onsite

Location : BKC, Mumbai

Days : Monday - Saturday

Timings : 10 : 00 AM - 6 : 00 PM or 11 : 00 AM - 7 : 00 PM

Budget : 30 to 35k per month (depending on experience)

Experience : 2-4 years

Role Overview : We are looking for a Client Servicing Executive to manage end-to-end gifting projects and client relationships. The role demands excellent communication, creative thinking, and operational efficiency ensuring every order reflects Hamper Lounge’s signature warmth and precision.

Key Responsibilities :

Client Servicing & Communication

Understand client briefs and curate gifting solutions aligned with their needs

Maintain timely, clear, and professional communication across all channels

Build strong client relationships through trust, follow-through, and attention to detail

Represent the brand during meetings and client visits with confidence and poise

Lead Management & Coordination

Manage and convert leads received via social media, email, and referrals

Create well-designed proposals and visual presentations using Canva

Coordinate with design, production, and dispatch teams to ensure seamless execution

Monitor timelines and ensure every delivery meets brand quality and aesthetic standards

Operations & Organisation

Maintain structured trackers and databases on Excel

Streamline processes for improved workflow and efficiency

Oversee daily operational activities, vendor coordination, and dispatch readiness

Creative & Market Insight

Research and identify new trends, brands, and collaboration opportunities

Build and maintain relationships with partner and emerging brands for inclusion in hampers

Create creative decks and pitch presentations for clients and collaborations

Contribute ideas to packaging, presentation, and the overall client experience

What We’re Looking For :

Experience : 2-4 years in client servicing, gifting, or lifestyle roles

Skills : Excellent communication, proficiency in Excel and Canva , strong organisation and follow-up

Mindset : Creative, detail-oriented, proactive, and client-focused

Why Join Hamper Lounge?

Be part of a brand that celebrates the joy of thoughtful gifting. Work closely with creative minds, engage with diverse clients, and bring meaningful experiences to life through design and emotion.