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International Bpo
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionExcellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Familiarity with CRM software and Microsoft Office Suite is a plus. Flexibility to work in shifts, including nights and weekends.
Description
We are seeking enthusiastic and motivated freshers / entry-level candidates to join our International BPO team in India. This role offers an exciting opportunity to engage with customers from various countries and provide top-notch service.
Responsibilities
- Handle international customer inquiries via phone, email, and chat.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain a high level of customer satisfaction through effective communication.
- Collaborate with team members to improve processes and service delivery.
- Document customer interactions and feedback in the CRM system.
Skills and Qualifications
Skills Required
Customer Service, Data Entry, Technical Support, Problem Solving, Time Management, Sales Skills, crm software, Adaptability
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International Bpo • Bengaluru / Bangalore
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