Associate Operations Manager
ConfidentialBengaluru / Bangalore, India4 days ago
Job descriptionIdentify process inefficiencies and propose improvements to enhance execution and team collaboration. Document SOPs, process maps, and workflows to standardize and scale internal operations. Stakeholder Coordination & Communication Coordinate with internal stakeholders (delivery leaders & engagement managers) to ensure process consistency, adherence and governance. Track action items and ensure follow-through to closure. Prepare status updates and executive-level summaries on initiative progress. Support leadership with relevant data, analysis, and dashboards to enable strategic decision-making. Translate raw data into actionable insights and structured reports. Create dashboards and reports that go beyond status updates — offering insight and guidance for decision-making. 4+ years of experience in project or program management, preferably in service delivery operations. Proven ability to manage multiple concurrent initiatives with attention to detail. Execution excellence – strong planning, proactive ownership, time management, and prioritization skills. Proficient in project management tools such as Monday.com, or similar. Experience in process improvement and documentation. Strong interpersonal and communication skills, both written and verbal. Ability to identify operational bottlenecks and lead scalable, process-led problem solving. Exposure to digital marketing operations (SEO, SEM, CRM) is a plus. Experience working with leadership or in a strategy / ops capacity. Opportunity to work closely with senior leadership on strategic, high-visibility initiatives. A high-impact role in improving operational excellence within a fast-paced delivery organization. Hands-on experience in shaping scalable processes and cross-team collaboration models.
Job Title : Associate Manager – Operations
Role Overview :
We are looking for a highly organized and proactive Project Manager to drive key engagement operations and strategic initiatives across our delivery organization. This role will support the Manager – Engagements Strategy and work cross-functionally to execute high-impact programs, optimize operational processes, and ensure timely delivery of business-critical outcomes. The ideal candidate should be comfortable working in service delivery operations, coordinating across teams, and driving program-level execution. Execution excellence, clear communication, stakeholder alignment, and effective reporting are critical to success in this role.
Key Responsibilities :
Program & Initiative Management
- Drive execution of operational initiatives and engagement-related programs from planning to implementation.
- Maintain detailed project plans and track milestones, timelines, risks, and dependencies.
- Support cross-functional collaboration to ensure timely and successful delivery of priorities.
Operational Process Optimization
Decision Support & Reporting
Skills & Qualifications :
Must-Have Skills :
Nice-to-Have Skills :
What You'll Gain :
Interested candidates can email their resume at [HIDDEN TEXT]
Skills Required
Process Improvement, Data Analysis, Documentation, Project Management
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Operation Manager • Bengaluru / Bangalore, India
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