No longer accepting applications
![[Apply in 3 Minutes] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=%5B24%5D7.ai){kind=logo}
[Apply in 3 Minutes] Team Lead
[24]7.aiIndia8 days ago
Job descriptionTeam Leader for Blended process is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1 : 15 ratio. Education Qualification : Bachelor's degree Work Experience : 3+ years of experience
Job Summary :
Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
KRA :
- Plan Schedule SLAs (Service Level Agreements) timely and efficient execution
- Study and understand data and make data driven decisions to drive performance
- Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet
- target Goals
- Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)
- towards outperformance
- Conduct complete breakdown analysis on process failures, re-engineer work strategy,
- functions for better results
- Set Long term and Short term goals, work out required staffing, training needs, Quality
- requirements to achieve goals
- Monitor chats from a holistic perspective, which includes maintaining quality, basic
- language and product level monitoring and share feedback with agents
- Plan and carry out coaching conversations with team members to help them improve
- performance
- Able to lead Client calls / Calibrations
Job Responsibilities :
Minimum requirements (Education Qualification & Work Experience) :
Create a job alert for this search
Team Lead • India
Related jobs
![Team Lead [T500-18758]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=ANSR)
![▷ [Apply in 3 Minutes] Technical Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=JiBe%20ERP)
![[Apply in 3 Minutes] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Infogain)
![[Apply in 3 Minutes] Lead / Senior Manager Controls SME](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=BDx%20Data%20Centers)
- Promoted
- New!
Lead (Apply in 3 Minutes)
BristleconeIndia We’re Hiring : We're Hiring : Business Process Lead – Procure-to-Pay (P2P)| SAP S / 4 Transformation.Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by ...Show moreLast updated: less than 1 hour ago
- Promoted
Azure Cloud Team Lead
LTIMindtreeIndia Role : Azure Cloud Team Lead Experience : 8 to 12 Years Job Location : Bangalore Hybrid Mode FTE with LTIMindtree Notice Period : Immediate to 30 days.
Please do not apply Notice Period with more than 3...Show moreLast updated: 18 days ago
- Promoted
- New!
(3 Days Left) HPC Team Lead
SHI Solutions India Pvt. Ltd.India We have an immediate requirement for HPC Team Lead position in Hyderabad with our organization SHI Locuz Enterprise Solutions Pvt Ltd.
The Technology Lead – HPC ensures that critical IT services and...Show moreLast updated: less than 1 hour ago
- Promoted
Team Lead [T500-18758]
ANSRIndia ANSR is hiring for one of its clients.ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel.
Over a journey of two decades, we have eme...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
[24]7.aiIndia Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
Plan Schedule SLAs (Service Level Agreements) timely and efficient...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
SS Consulting KochiIndia We’re Hiring – Delivery / Team Lead Location : Kochi |.We’re looking for a strategic and hands-on leader to drive delivery excellence across diverse portfolios — from mobile and web to cloud and ent...Show moreLast updated: 8 days ago
- Promoted
▷ [Apply in 3 Minutes] Technical Lead
JiBe ERPIndia JiBe is a cloud-based fully integrated ERP system for the shipping industry.Our goal is to allow shipping companies to improve productivity, efficiency, and safety levels, while reducing costs.JiBe...Show moreLast updated: 7 days ago
- Promoted
ATR Team Lead
Johnson & JohnsonIndia This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At Joh...Show moreLast updated: 4 days ago
- Promoted
- New!
▷ [Apply Now] Team Lead [T500-18758]
ANSRIndia ANSR is hiring for one of its clients.ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel.
Over a journey of two decades, we have eme...Show moreLast updated: less than 1 hour ago
- Promoted
Development Team Lead
Crum & ForsterIndia We’re looking for No / Low code with expertise in Unqork Platform to join the Unqork team.They support the implementation of Unqork's platform.
This includes gathering application requirements.Oversee...Show moreLast updated: 9 days ago
- Promoted
- New!
[Apply in 3 Minutes] Team Lead
InfogainIndia JD for Workfront Fusion Developer -.Implementing complex solutions in Workfront from requirements developed in partnership with peers and delivered in clear layouts for business leaders and non-tec...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
[Apply in 3 Minutes] Lead / Senior Manager Controls SME
BDx Data CentersIndia Lead / Senior Manager Controls SME.BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large ...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
(Apply in 3 Minutes) Lead
BristleconeIndia We're Hiring : Organization change management (OCM).Minimum of bachelors degree Business, Engineering or Computer Science, HR - Techno Commercial knowledge - Change Management certification Prosci g...Show moreLast updated: less than 1 hour ago
- Promoted
Team Lead
Programmers.ionagpur, maharashtra, in Job Title : Team Lead- Power BI.Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years.
Note- Please ensure the Power BI Desktop App is ...Show moreLast updated: 10 days ago
- Promoted
Operations Team Lead
TPIndia Candidate should have international exposure with team handling experience.Be responsible for the teams overall performance.
Ensure timely and effective completion of assigned tasks.Resolve queries ...Show moreLast updated: 30+ days ago
- Promoted
Team Lead [Apply Now]
TPIndia We're Hiring | Team Leader – Operations.Join the global leader in digital business services and take the next step in your career!.
Role : Team Leader – Operations.Process : Non-Voice (Chat & Email).E...Show moreLast updated: 9 days ago
- Promoted
Team Lead, Team lead
AmazonIndia This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 4 days ago
- Promoted
Team Lead
Impetus Career ConsultantsIndia We are a leading organization in the customer support industry, dedicated to providing exceptional service and support to our clients.
Our mission is to enhance customer satisfaction through innovat...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Last mile
AmazonIndia This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 4 days ago
- Promoted
- New!
▷ (Apply in 3 Minutes) Lead Generation Specialist
Shift Ahead Technologies Pvt. Ltd.India We offer transparent and cost-effective managed services, currently focusing on industries such as healthcare, telemedicine, telecom, manufacturing, and hospitality.
Our digital initiatives are desi...Show moreLast updated: less than 1 hour ago