Client Relationship Manager

Location : Mumbai

Experience : Minimum 2 years (Marketing, Advertising, Influencer, Digital or Creative Agency background preferred)

About the Role

The Client Lead is responsible for owning client relationships end to end, ensuring seamless campaign execution, driving account growth, and delivering consistent value to brand partners. This role requires strong strategic thinking, proactive communication, and the ability to manage multiple stakeholders internally and externally. The Client Lead will serve as the anchor for account performance, retention, and expansion.

Key Responsibilities

• Act as the primary point of contact for assigned clients and manage day-to-day communication.
• Conduct regular client meetings, performance reviews, and strategic check-ins to strengthen relationships.
• Understand client objectives thoroughly and translate them into clear internal briefs.
• Plan, execute, monitor, and close campaigns with precision, ensuring timely and high-quality delivery.
• Build, propose, and pitch strategies tailored to client goals, platform trends, and influencer insights.
• Drive account growth by identifying upsell and cross-sell opportunities across services, geographies, and campaign types.
• Ensure strong client retention by proactively solving issues, demonstrating value, and optimizing performance.
• Coordinate with creative, strategy, influencer, and execution teams for smooth internal collaboration.
• Prepare performance reports, presentations, and insights to support client decisions.
• Maintain complete documentation of briefs, feedback loops, deliverables, and communication threads.
• Ensure all campaign deliverables meet brand standards, timelines, and platform benchmarks.

Requires Skills & Qualifications

About Viral Pitch

Viral Pitch is a specialist influencer marketing platform and agency helping brands and creators collaborate meaningfully to drive measurable impact. Since 2018, the company has worked with iconic brands across India and Southeast Asia, combining data-driven insights, advanced technology, and creative strategy.

With a network of over 200K+ influencers and partnerships with 500+ brands across categories, Viral Pitch offers a full-stack influencer marketing solution that blends automation with human expertise. Its self-serve capability, global presence, and strong creator ecosystem enable brands to scale influencer marketing efficiently and effectively.