Call Center Manager-US Outbound Sales

We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.

What You Will Own

• Hire and build the team

Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions.

Report and communicate with US leadership

Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks.

Requirements

At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps.

Benefits

Skills Required

Call Center Leadership, Dialers, CRMs