ESG Client Enablement Specialist

About Credibl

Credibl (www.crediblesg.com) is a Sustainability tech company developing the next-generation enterprise ESG platform. We are a venture funded startup with San Francisco based HQ and team based out of Mumbai, Pune and Saudi Arabia. We are a top-notch team of serial entrepreneurs from Google, Yahoo, Microsoft, Pine labs and top schools like IIT, USC, COEP with 20 years+ work experience in Silicon Valley and with a track record of venture style exits.

Credibl is dedicated to empowering our customers on their decarbonization journey and facilitating sustainability reporting through advanced AI technology. We have 100+ large and medium enterprise customers across 7 countries, e.g. Flipkart, Zomato, Ajanta Pharma, Taj Hotels, JK Tyres and several publicly listed companies.

We are seeking an exceptional ESG Client Enablement Specialist to lead customer onboarding, engagement, and success on the Credibl ESG platform. In this role, you will collaborate closely with our product, advisory, and engineering teams to ensure that enterprise customers across industries are able to effectively implement ESG workflows, navigate sustainability reporting frameworks, and realize value from the platform. This is a high-impact, client-facing role at the intersection of ESG and technology — ideal for someone who is passionate about sustainability and building strong, value-driven customer relationships.

Role Overview

We are looking for an ESG Client Enablement Specialist with 3-5 years of experience to work closely with our clients through the onboarding / implementation / support phases. You will ensure that clients realize value from Credibl’s platform, help them navigate ESG frameworks, data workflows, and help build strong relationships, thereby driving retention and satisfaction.

Key Responsibilities

• Guide clients through onboarding : set up ESG data collection pipelines, supplier assessments, materiality assessments, etc.
• Act as the main point of contact for clients post sales for support, issue resolution, and ensuring smooth usage of Credibl’s platform.
• Assist clients in mapping their ESG requirements to the appropriate frameworks (CSRD, ESRS, GRI, CDP, etc.).
• Perform training sessions / webinars / workshops for clients to help them use Credibl’s reporting dashboards and other tools.
• Monitor client usage metrics, identify pain points, propose improvements (product / process).
• Liaise with internal teams (product, engineering, advisory) to ensure that feedback and issues from clients are addressed.
• Support renewal discussions and ensure high client satisfaction.
• Occasionally assist in data validation / quality checks for clients if required.

Required Skills & Qualifications

Bonus / Nice to have

What We Offer