Spanish Customer Care Executive

Job description

POSITION SCOPE :

Central point of contact for internal and external communications, ensuring timely and accurate dissemination of information.

Facilitate the onboarding process for new healthcare professionals, ensuring all necessary documentation and training are completed.

Analyze current processes to identify inefficiencies or areas for improvement. Assist in developing and implementing solutions to enhance operational efficiency and effectiveness.

Provide support to staff by addressing inquiries and resolving issues in a professional manner. Work closely with other departments to ensure seamless operations and effective communication.

Ensure accuracy and precision in all tasks, particularly in data entry and documentation.

Manage multiple tasks efficiently, prioritize workload, and meet deadlines. Communicate clearly and effectively with team members, patients, and external stakeholders. Identify issues proactively and contribute to effective solutions.

Location : Pune - On-Site

QUALIFICATIONS : Education :

Bachelor's degree (preferably healthcare administration, business administration, or a related field)

Experience :

Minimum 5+ years of experience as a Spanish speaker

1-2 years of previous experience in call auditing, call monitoring and feedback for the QA Role.

Familiarity with staffing, payroll, and billing processes in the healthcare sector.

2+ experience as a Team Leader.

Skills :

Excellent & Fluent in Spanish

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Technical proficiency in healthcare management software and data analysis tools.

Strong attention to detail and organizational skills.

Ability to work collaboratively with cross-functional teams.

CRITICAL COMPETENCIES FOR SUCCESS :

Time Management : Efficiently manage your time to handle multiple tasks and meet deadlines.

Prioritization : Assess tasks based on urgency and importance, prioritizing work to ensure critical activities are completed first.

Communication : Communicate clearly and effectively in Spanish, patients, and external stakeholders.

Produce clear, concise, and professional written communications, including emails, reports, and documentation.

Customer Service : Provide excellent service to healthcare staff, addressing their needs and resolving issues promptly.

Problem-Solving Abilities : Analyze processes and identify inefficiencies or areas for improvement and develop and implement effective solutions to address challenges and enhance operational efficiency.

Handling Change : Adapt to changing priorities, processes, and environments within the healthcare sector and demonstrating a willingness to learn and apply new skills and knowledge to stay current with industry practices.

Confidentiality : Handle sensitive information with the utmost discretion and always maintain

confidentiality.

Regulatory Adherence : Ensure compliance with healthcare regulations, standards, and organizational policies and maintaining high ethical standards in all interactions and decisions.

WORK CONDITIONS :

Responsibilities may include sitting for extended periods of time and operating assigned office equipment.

Ability to maintain physical condition appropriate to the performance of assigned duties.

High energy work well under stress and the ability to multitask.

Office environment, very active and fast-paced.

Must have the ability to perform the essential functions of the job with or without reasonable