Customer Care Executive US Process

Job Responsibilities :

• Manage a high volume of inbound customer calls in a timely and professional manner.
• Identify and assess customers' needs to ensure satisfaction.
• Provide accurate, valid, and complete information by using the right methods / tools.
• Handle customer inquiries, complaints, and issues with empathy and efficiency.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file documents appropriately.

Required Candidate Profile :

Skills Required

Customer Service, Conflict Resolution