International Voice Process

We are seeking highly articulate and customer-focused individuals for the International Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries and ensuring a positive and professional experience.

Roles and Responsibilities :

• Handle inbound and outbound calls from international customers in a professional and courteous manner.
• Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in the system.
• Adhere to company policies, procedures, and quality standards to ensure consistent service delivery.
• Educate customers on products, services, and processes as required.
• Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction.

Skills Requirement :

QUALIFICATION :

Skills Required

Communication Skills, Listening Skills, Problem-solving, Interpersonal Skills, Customer Satisfaction