Senior Officer

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission

Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.

Key Responsibilities

Job holder is responsiblte to ensure end to end processing of assigned following activities / products in line with agreed SLA & TAT. Activities - Cheque clearing operations

Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.

Job holder is responsible to ensure Zero Pendency in record / documents archival as per laid down process / timelines

Strategy

Understand and implement goals and vision in unit / area to fit in to overall ITO / country plans.

Identify and shares best practices with Regional

Head with a view to implementing standardized, simplified and automated processes - capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities

Business

Maintain service level agreement metrics on turnaround and accuracy.

Use metrics to drive decisions around service delivery improvements.

Maintain and improve service levels & customer expectations.

Ensure Timely resolution of customer queries & complaints

Being client centric understands customers' requirements, able to apply them and guide other team members

Processes

Consistently exceed productivity, accuracy and timeliness norms

Identifies and shares best practices within your scope of work with

LM / Unit Manager with a view to implementing standardized, simplified and automated processes -minimizing non value-added and duplicated

activities, reducing TAT, maximizing paperless processing & deskilling of activities

Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions

Cross skill self across in at least two different process elements and product areas

Utilize all training opportunities available.

Maintaining smooth interaction and TAT's effectively for all activities

Ensure updation of all registers, trackers & MIS on a daily basis.

With Ownership look for end to end resolution of Issues being encountered.

Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity

Identify opportunities for process improvements and remove process "bottle necks" .

Assess process health (through key metrics) & identify broken processes that requires redesign.

Use customer / stakeholders feedback to continuously re

engineer processes

Successfully implement best practices into own team and migrate them to other teams / units

Use customer feedback to continuously re engineer processes using digitization and straight through process approach.

Work with multiple teams ( Technology and Operations) to arrive at the end state process

Liaise with other units within the Bank for operations related issues / updates / support required including those relating to regulatory reporting related process.

People & Talent

Lead a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals)

Strong individual engagement with team members

Effective delegation capabilities which ensures development of subordinates

Effectively manage improvement of underperformers.

Effectively manage team to control attrition to minimum level

Risk Management

Adhere to laid out processes and procedures while completing process actions

Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.

Comply with Group Money Laundering Prevention Policy and CDD Policies / Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.

Inculcate the practice of doing Right the First Time ( FTR)

Ensure appropriate and adequate documentation is in place for process actions.

Ensure prompt and early escalation of both existing and potential risk issues

Facilitates "meaningful " root cause analysis ( not just categorizing errors) and implements

corrective actions

Awareness and Respect of local regulations, group and business policies, business standard

procedures and best practices

Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries

Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.

Governance

Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same.

Review GDOI / GPS / DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Lead to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Serve as a Director of the Board

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

Articulate customers needs, and proactively develops rapport.

Improve overall customer experience through TAT improvement

Ensure friendly, fast & accurate services to both internal & external customers

Other Responsibilities

Support unit manager and meets the unit's operations budget (including stretch budget targets) and financial KPIs

Motivates & inspires teams to achieving the desired future state

Propagate, plan and execute change

Skills and Experience

Advanced Excel and word

( MS office)

English

Banking Knowledge

Qualifications

Education

Graduate

Training

MS Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.